Shipping
Grub for Animal Food Shipping Policy
Last Updated: 15 December 2023
Welcome to Grub for Animal Food. This Shipping Policy provides detailed information about our shipping and delivery procedures, ensuring a smooth and transparent process for getting our products to you and your pet.
Shipping Areas
- We offer delivery services across all of Kuwait. Delivery limitations are applicable in areas like the Jahra Governorate and Ahmadi Governorate.
- To confirm delivery availability in your area, please check our website or contact us directly.
Delivery Timeframes
- Orders are typically processed within 1-3 business days from the order date.
- Please note that delivery times can vary due to factors such as location and weather conditions.
Shipping Charges
- A shipping charge of 1.5 KD is applied for each two-week delivery cycle.
Order Tracking
- Once your order is shipped, you will receive an email notification.
- Orders generally arrive within 1-3 hours after the shipping email has been sent. This timely update allows you to anticipate the arrival of your order.
Missed Deliveries
- If you are not present to receive your delivery, we will leave the package at your door for apartment deliveries. For houses, we may reattempt delivery on the same or the next day.
- Please provide specific instructions if you expect to be unavailable to receive your order.
Changes to Your Order
- Ensure to update any changes to your order before your scheduled delivery date. Modifications may not be possible once your order is in transit.
Damaged Goods and Returns
- If you receive a damaged product, please contact us immediately at support@upyourgrub.com.
- We will guide you through the process of returning the damaged item and arrange for a replacement or refund as appropriate.
Contact Us
For any questions or additional information regarding our shipping policy, please don't hesitate to reach out to us at support@upyourgrub.com.