Returns and Refunds

Returns and Refunds Policy for GRUB for Animal Food

Effective Date: December 21st, 2023

1. Introduction

At GRUB for Animal Food, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase due to damaged goods, we offer options for replacement or refund under the following terms.

2. Reporting Damaged Goods

If you receive a damaged product, please contact us immediately. You are required to:

  • Email us at within 2 days of receiving the product.
  • Provide proof of the damaged goods in the form of photographs or other evidence.

3. Replacement of Damaged Goods

If you choose to have your damaged goods replaced, we will initiate the replacement process immediately after verifying the damage. We will cover all costs associated with the replacement, including shipping.

4. Refunds for Damaged Goods

If you opt for a refund instead of a replacement, the following conditions apply:

  • Refunds will be processed within 14 days of our receipt and verification of the damaged goods.
  • Refunds will be credited to the original method of payment.

5. Non-Returnable Items

Please note that some items may be non-returnable or non-refundable. These will be clearly marked on our website.

6. Contact Us

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

7. Policy Changes

GRUB for Animal Food reserves the right to modify this Returns and Refunds Policy at any time. Changes will take effect immediately upon their posting on the website.